I have owed you an email for a long time. I bought my twin Luxi probably close to 3 years ago. After several months, I messaged you through Facebook with a suggestion that a stretchier mattress cover would benefit soft sleepers like me. It turns out that you were already on the case, and sent me an updated cover for my Luxi for free!
You asked me to let you know if I felt a difference. That was about two years ago. I'm finally getting around to telling you that it DOES make a difference, and I love my bed! My hips and shoulders are significantly wider than my waist, and I'm a side sleeper. I need my wide bits to sink in to the mattress without wrecking the support for the middle of my back. Add to that my tendency to night-sweats and you have a serious mattress challenge. The "mushrooms" in the Luxi are perfect for both the variable support and air circulation that I need. I discovered right away that I needed them topside to make a difference, perhaps because I'm not a very heavy person by American standards. Even so arranged and with the improved cover, I still don't feel like the Luxi is a "soft" mattress, but it functions like one where I need it to, and I've been getting the best sleep of my adult life.
So, why did it take me so long to write to you? In the < three years that I've had this mattress, I've moved twice, gotten divorced, filed for and received annulment, started my formerly homeschooled kids at school, bought my own home, and worked up to five part-time jobs at a time. I've spent depressed nights awake watching Netflix on my Luxi. I've crashed on it exhausted. I've snuggled my kids on it. It's my favorite place to read or spend a lazy morning. But most of all, I've gotten great sleep on it (once the depression lifted, I have slept well). I've recommended Luxi to friends. They love it too.
Maybe someday I'll need a bigger Luxi, but until then this little bed is my favorite place in my lovely new home.