My husband and I had a million questions before ordering. Jessica was so thorough and attentive in all of her answers. In doing so she managed to pull out of us that my husband weighs 310lbs. This was a great find because Luxi has the ability to tune up the mattress with a denser foam free of charge. She helped us order and tune up his side only. The mattress came as promised and on time. It is amazing quality and such an easy set up. We love our new Luxi and are sleeping better than ever!! Thank you Jessica and Luxi.
We are very happy with the two new mattresses we received 5 days ago!!
I bought this mattress for my mother as a gift. I know that it's an unconventional birthday gift but she was always complaining about her mattress and I had heard such great things about Luxi. Apparently I am now her favorite of three children lol because she can't stop bragging about how amazing the mattress is. She loves it!! Thanks Luxi for helping an elderly woman sleep better and making me the perfect daughter!!
I am loving my new mattress. It's been 2 1/2 months on my Luxi and I couldn't be more thrilled. I never thought I could wake up this refreshed. I never used to sleep through the night and I sleep like a log now. I would strongly recommend this mattress to anyone who craves a great nights sleep!
It has taken me eight years to find Luxi. I visited a friends house for July 4th holiday and they were raving about they're new Luxi. I slept on it in the guest room and new immediately I needed to try it. I had never been able to get a restful nights sleep on my mattress. I ordered one and after three nights new it was the mattress for me. I only wish to spread the word the way they did for me.
I am a first year RN who always has to work nights. After four 8 hour shifts a week I can't wait to get home to my Luxi. I have never had a more restful sleep. I am always on my feet and need to have my brain rested at all times. I am sharper at work than I ever have been!!
Let me start off by saying... I haven't gotten the mattress yet, it should be here in the next few days. However, I have been dealing with customer service even before I was an actual customer. I have been communicating with Samantha and she is amazing!! I'm the type of person who asks a lot of questions and probably get very annoying for some customer service reps. She went back and forth with me via email several times before I placed my order and also since I've placed my order. She's one of the reasons that I decided to try out Luxi. Samantha was and has been a pleasure to communicate with. She never once got annoyed with my many questions and went above and beyond to make sure I stayed happy and satisfied. My wife and I are trying out the Luxi after trying out (and still sleeping on until the Luxi comes) a Helix mattress. We got the "soft" option and their "soft" is what I would gauge at about a 8.5 out of 10, 10 being the firmest. We even added a 3 inch memory foam topper and it made little to almost no difference. Once we get the Luxi I'll update my review. If the mattress is as half as good as Samantha's helpfulness, this will be the best mattress ever!
We love our new Luxi! The materials its made of are such high quality and we have never slept better. Our dogs now sleep in our bed the entire time we are at work. We are going to get one for our guest room now also but are afraid the guests will never leave lol. Thank you Luxi, you have truly upgraded our home!
I couldn't be happier with our decision to buy a Luxi. The coupon code was more than generous. We love our pillows and have never slept better! Even my boss at work commented on my sunny demeanor.
We have been married 18 years and one of us was always uncomfortable on our mattress. We purchased a Luxi four months ago and what a difference!!! She loves the soft and I stuck with the medium. We both sleep great and could not be happier! THANK YOU LUXI!!!
I am sleeping better on my Luxi the past two months then I ever have in my life! I am on soft and my husband stuck with the medium. The pillows are amazing too! We highly recommend Luxi to all of our friends. This mattress is life changing!
I have had the Luxi mattress for about two weeks now and I am getting an amazing night's sleep. Thank you.
I have waited for several weeks before writing a review just to make sure since it takes some time to adjust to a new mattress. The mattress is awesome. We like it just the way it came so we did not adjust any of the firmness but it looked easy enough to do.
Luxi is the real deal! Customer Service answered all of my questions and went above and beyond. The ordering process was simple and painless and the bed came when promised. I have been on it a couple of weeks and never slept so soundly. I am loving this bed!!!!
The Luxi Mattress + Free Pillows
Perfect. great price great bed. strong bed easy to adjust. had it for 1 month.
I have suffered from pain in my back and sides at night for nearly 20 years, and have spent thousands trying a multitude of mattresses, toppers, etc. in a quest for relief. As part of this search, I ordered a Luxi mattress. My research found that it came highly recommended, and I was quite impressed with the 1,000 day return policy, which was much better than any other company offered.
I slept pretty well for about three months, and then the pain started coming back. It kept getting worse until I couldn't take it anymore, so I called Luxi to return the mattress. The customer service rep asked some questions and, rather than just giving me instructions for returning the mattress and going on to the next caller, she got my contact information and told me that another person would be calling me back.
I soon got a call from the CEO of the company, who asked questions and discussed my situation at length. He then offered to send me a firmer base foam layer to try if I wanted. Rather than resume my search with some other mattress company I took him up on his offer. After a few weeks of getting accustomed to it, I can now sleep through most nights completely pain-free, which is something I haven't done much of for the past two decades.
How many people have ever heard of having their customer service complaint escalated to the CEO of the company?! I'm sure Mr. Farley has a lot to do running the company, yet he took an amazing amount of time trying to figure out how Luxi could help me, and he did. What more could anyone ask? Buy a Luxi!!
Still sleeping on the medium setting in which the mattress comes, and we are both sleeping well, no pain, all good. Lookin forward to trying the softer setting too!
Comfortable, great support, wife chose to go to the softest configuration, where I'm still at the medium firmness.
Very happy with our decision to go with Luxi. Fast delivery, easy to set up. No complaints.
I put my new Luxi in the guest room. It's so comfortable my guest say they don't want to leave.
The Luxi Mattress + Free Pillows
I had the Leesa and am trying LUXI now because Leesa was too firm. I still have the Leesa though and am debating the two. The LUXI is perfect as far as level of soft/firm, but it sleeps hot! I wake up hot in middle of night. I also don't like how when someone else is in the bed I feel like I kind of roll towards them. They aren't horrible things, but I would have to get used to that, especially the heat.
It is a great product, I am sleeping so much better and cooler. Love the pillows too, wish I could order some more of the pillows, my daughter borrowed one and now will not return it.
I had been sleeping on a terrible IKEA mattress that was given to me, which was basically just a very thin layer of cheap foam and metal springs that stuck in your back. As a 25 year old man, I should not be waking up in pain every day. I woke up one day and looked online for beds and found a queen size Luxi and haven't looked back. A mattress this nice will change your life.
Easy to setup. Shipping was good. Bed off gassed for about a day but nothing notifiable after that.
Pillows are great and very exceptable to my wife. She is very picky when it comes to her pilow.
2 complains is the bottom of the mattress is slippery and doesn't stay put on my frame. Also having problems with shoulder pain. The mattress seems to bottom out/
Other than that we like it much better then our Tempur-Pedic we had for 7 years.
I originally was going to buy a mattress from a competitor, NECTAR. Long story short: completely absent customer service, no mattress for over A MONTH.
After doing some more research into the mattress market LUXI seemed like the right fit: made in southern CA, good reputation, responsive customer service. Mattress arrived in 4 business days, which was a pleasant surprise. Most importantly, the mattress is VERY comfortable right out of the box! It sleeps a little warm compared to my old memory foam mattress (bought 8 years ago from Design Within Reach), I hope to find a solution to cool things down further. Other than that it's a great mattress.
I came across the Luxi mattress and decided to give it a shot based off of the ability to adjust both sides for him and her and the price was super appealing. I was hesitant at first because I am used to spending a lot on my mattresses however after sleeping on the Luxi I couldn’t be happier with both the feel and the fact that I didn’t have to break the bank on my purchase.
It takes a lot to impress me but thus far we are loving our new Luxi mattress. We have had it for little over a month now and have nothing but good things to say about the bed itself and the customer service. We were in the process of moving when we ordered so we wanted it to be delivered to the new place but I also wanted to jump on the deal so we had them hold until we were ready to receive it. Worked out great. Thanks Luxi
We have enjoyed our Luxi mattress so far. Much cooler than our old Tempurpedic and we like the way it adjusts. We have not been pleased with the pillows, for us they are overstuffed.
The Luxi Mattress + Free Pillows
Very comfortable and love the soft side and my wife is enjoying the medium firm side.
My husband and I were in the market for a new bed, and we originally went with Purple. It didn't work out for us - my husband's arms kept falling asleep at night and I felt as if I were sleeping on an incline with my legs floating on top of the mattress, which was causing me back pain every morning.
So, we asked for a refund, which went really well.
But then, we were right back at square one. We decided on the luxi, since we can adjust the level of firmness and it has a generous return policy. We got free pillows and it was a few hundred bucks cheaper than the purple (based on a sale price). The luxi mattress also arrived very quickly (we had to wait a month for the purple, but luxi came in less than a week).
Purple had better packaging, but both mattresses are crazy heavy, so it doesn't make that big of a difference. There was a lot more plastic on the luxi. Neither mattress smelled and both were ready to sleep on that night.
Luxi is incredibly comfortable. I had heard that foam mattresses need to be "broken in" but luxi has been comfy from the start. I also don't need special "stretchy sheets" to get that comfort.
The pillows are absolutely giant and very heavy. They don't work for me, since I tend to wind up on my stomach sometime during the night; however, my husband, who sleeps on his back and side, absolutely loves the pillows.
The motion transfer reduction is noticeable - I am a light sleeper and I don't get woken up anymore by the dog jumping up on the bed or my husband moving or getting out of bed. The temperature is comfortable. I would say it sleeps a little warmer than my old coil/pillow-top mattress, but it's not uncomfortable. I really love the customization aspect and that I can make my side softer and my husband can keep his more firm. I might try it out on the softer setting, but really, it is very comfortable the way it is.
Long story short, we will not be returning this mattress. It is an excellent value and I would hi...
Luxi has amazing customer service. Everyone I spoke with was super accommodating and answered all my questions.The mattress itself is very high quality. Slept on it the 1st night and felt amazing. Highly recommend Luxi!!!!!!!
This is a great mattress. Very comfortable and the queen size is customizable. It was easy to setup. I really like the convenience of the free delivery. The customer service is good as well. Luxi's product and service made this purchase well worth it.
I spent years tossing and turning until I purchased my Luxi mattress. Upon receiving it I immediately switched it to the softest setting and started sleeping like a baby. I have been trying to convince my parents to get this bed so they can start sleeping as well as I do and they stop complaining about being so tired all the time.
I researched for months and was nervous about purchasing a $1000 bed. I kept coming back to Luxi from all the rest because they were truly unique. I am very pleased! It has even stopped me from snoring. No more tossing and turning. I'm not sore anymore, either. The other beds may have done that as well, but I thought if I'm going to get a premiere bed I may as well go with the best. It is so simple, quick and easy to go from firm to soft. The pillows are awesome, too!
I replaced my 17 year old mattress and settled on Luxi since it could be customized to softer or firmer easily, without having to spend a fortune on a Sleep Number mattress. I like my mattress soft, so I switched it over to the soft side, and it's great! Not as soft as I'd like, but it's softness rating is better than anything else I read about. So glad I didn't go for one of the 6 or 7 (out of 10) firmness level mattresses which would have been like sleeping on concrete for me. It's been two weeks now and I don't see myself returning my new Luxi.
I was previously on an inner spring mattress and felt like I wasn’t getting the real support that my body was needing. When I received my Luxi it was definitely a change from what I was previously sleeping on but after switching the foam and latex on the inside and settling on the medium I couldn’t be happier with my decision to purchase a Luxi mattress!!!
After a couple of months researching mattresses and one trip to a furniture store we chose the Luxi king and couldn't be happier. Upon opening the packaging there was never any odors or off gasping. After sleeping on it in the medium configuration my wife said she would like to try the soft mattress. Adjusted the foam on her side and she loves it. I stayed with the medium configuration and we're both happy. The edge support is much better than I expected. Thanks Luxi. Go for it!
I am a bigger man at 285lbs. I looked around at all of the online mattresses and no one could accommodate me. The customer service at Luxi listened to all of my weight requirements and we very helpful. They were able to tune up the mattress for me with a denser foam free of charge and I'm sleeping sound. I am very satisfied with my purchase.
The mattress is wonderful, but we never received our pillows. Otherwise this would easily be a five star review.
My parents bought me a Luxi for college. It is the most comfortable mattress ever! I love my Luxi so much! Thanks mom and dad.....and thank you LUXI!!!
In the end a foam mattress didn't work for my wife and I, but I can't say enough about the effort by Luxi to try and make it work. If you are considering ordering, I would recommend with the peace of mind that they will work to reconfigure to address your issues if you have any, and they stood behind their return policy. Despite the end result, still a great experience!
My partner and I could never get comfortable on our other mattress and probably suffered with it for way too long. We tried Luxi out of desperation to get a good nights sleep and it worked! We have never been happier or more content than when we are on our Luxi.
Our old mattress had seen better days by the time we were ready to move so we decided not to have it travel with us. We looked at many online mattresses and decided that Luxi was the best option for us. It has been a great fit for my wife and I. We couldn't be more pleased.
We purchased our Luxi four months ago and have no regretted it for a minute. It was a little pricier than some of there competitors but well worth it. The product is such high quality and the adjust ability is incredible. I am so happy that we didn't go with another mattress.
My husband and I had been waking up with back pain everyday and decided to take a chance on this mattress. It is awesome! we sleep so well. no more back pain. We were worried that it would not support our chunky frame, but it is perfect. We would highly recommend this mattress. Customer service has been prompt and courteous.
'Thank you' for all the help in getting our Luxi mattress right! We love the split king and after adding adjustable bases, it's perfect!
Our Luxi has been amazing. Our coil mattress left us restless at night because of motion transfer. Luxi has solved that and left us very happy campers.
This mattress has made all the difference for my aches and pains. I work construction and I come home with aches and pains every day. The Luxi restores me for the next days work so I can go at it again. I am so happy to climb into bed at night.
We did a lot of research online and decided on Luxi because of it's adjustability and great reviews. We are sure glad we did. We've been sleeping better than ever. Thanks Luxi!
We love our Queen Luxi mattress! The best feature is it's versatility to adjust to two different sleepers. He likes med-firm and I like med-soft. Yes, you can have it both ways! The packaging was easy to get upstairs, unfolded in one hour, and we slept on it that night. I cannot review pillows because we didn't receive them. We would highly recommend Luxi!
My wife and I just purchased a new home and wanted to get rid of our old mattress. There were so many bed in a box companies to choose from but we did our research and settled on Luxi. Being able to each have our own preferred comfort level at the same time. We are both loving our Luxi! It's been a great addition to our new home.
I had a million questions before ordering and the Luxi staff were great! They prepared me that switching from a coil mattress to a Luxi could be an adjustment as foam can tend to feel a bit firmer at first. They were right, the first couple of nights I had to let me body adjust to the new sleep surface. I am sleeping soundly now and loving my new bed. I am so glad I made the change.
The Luxi Mattress + Free Pillows
The Luxi Mattress + Free Pillows
I am very pleased with my Luxi mattress. There were 2 rather large purple stains on it; However, customer service got right on it and are sending out new mattress cover. They also asked me how the pillows were working out. When I told them, pillows were too high for me and didn't really fit well in my pillow cases, customer service indicated they probably needed to make some adjustments in their prototype and would send me two new pillows! I have to say customer service very friendly and helpful and I am very impressed with the mattress also. Greatly helping alleviate neck/shoulder pain I have been experiencing!
Our journey to find a new bed started about eight months ago. We did all of the research and settled on the Luxi after an exhaustive search. We could not be happier and neither can our dogs!
The mattress is great so far but when I received it there was no pillow as this indicates or else it'd be 5 stars.
I am a newlywed and my wife and I decided to get a new mattress for a fresh start. Let me just say if this mattress is any indicator of how are marriage is going to go...till death do us part won't be an issue.
Happy wife happy life!
My wife and I are about to have our first child. She was tossing and turning all throughout her pregnancy until we bought the Luxi. Now she is sleeping much better and so I am I due to the lack of motion transfer.
By far the most comfortable mattress I've ever slept on. I'll never go back to spring mattresses. My only complaint is that the foam is rather fragile. When trying out the different firmness sides, my husband tried to pick up the mattress by grabbing one of the nobbies that make up the "soft" side and it tore clean off. We tried to be more careful by picking up the mattress from the sides, but could feel the foam tear. That was rather disappointing, but other than that we liked enough to buy a second one. We'll just avoid flipping it.
My fiancée and I were moving to a new city together and were so worried about buying our first mattress together. We didn't have the budget for a traditional mattress store model (grad school for the win), but we were worried about buying an internet mattress. After weeks of agonizing research, we picked the Luxi. We picked the Luxi because it was the most versatile by far, allowing us to switch between firmness easily in separate sides of our queen matress. We experimented with Firm, Medium, and soft settings and settled on Medium for both of us. After almost a year of having our Luxi we are completely satisfied. There hasn't been any degradation of the foam. The matress does a great job of keeping me from getting too hot, and I like to sleep with heavy blankets. Motion transfer is low as well, which is nice. Best matress I've laid in for side sleeping. Would recommend a lumbar pillow if seeping/resting on your back, but I do have a bulging disk so others may be less sensitive than I. All in all I Highly recommend the Luxi!
My mattress quest began 4 - 5 years ago when I made the leap and purchased a very expensive popular mattress store brand memory foam bed. My first 2 weeks were bad, bad like sleeping on a rock bad. No matter what I did I just couldn't find a comfortable position and so it went back! The store let us trade up to the next level mattress which started out ok, but after a few months I was back to the same old hard as a rock feel and sleepless nights. I toughed it out with this mattress until about 5 months ago when I bit the bullet and bought a mattress......ONLINE...... da da daaaaa! The first one I chose was brightly colored and sounded great but after a short month and a half I was no better off. Everything I tried was just too firm. The answer seemed easy if only I could adjust or customize the level of firmness of my mattress..... Then I stumble upon the Luxi!! OMG it's customizable from soft to medium to firm and even my side seperately from my wife's side. Well after just a few short weeks I'm happy to say I have found my mattress and have been sleeping more soundly than I have in a very long time thanks to the Luxi.
When I am having a bad day at least I know that I can get some rest. I have MS and have never slept well but Luxi has changed that. Thank you!